All sales on eLiquid are FINAL without exception. Because eLiquids are consumables, there is an inherent risk in accepting returns or exchanges because of possible tampering. Despite “tamper evident” capping, the possibility exists that eLiquid may be tampered with and then resealed to appear as if it has not been tampered with. The mere fact that this possibility exists and may cause a public health risk that we may be liable for makes eLiquid sales final.
We give our retail customers 7 days from date of purchase to change their minds about an UNOPENED, UNUSED product. If a customer purchases a Mod, Tank or Hardware that is UNOPENED and UNUSED, we will take it back no questions asked if it is brought back within 7 days of original purchase. A receipt is necessary for refund or exchange.
JustEliquids does not accept defective items that are more than 15 days out from online purchase date. A defective item refers to an item that is defective out of the box due to manufacturer's negligence. An item is not considered defective if the defect or issue is caused by user error. Defects caused by user error are not covered under the defective return policy and are not eligible for defective return, exchange or replacement. Some examples of user error are:
- Devices that have been dropped
- Devices that have been crushed
- Devices that have suffered damage from e-liquid leaking into the unit
- Devices that have been exposed to water
- Damage to products due to user negligence
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
140 GLADES RD
*PLEASE INCLUDE YOUR ORDER # IN THE RETURNED PACKAGE